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Dictionary.com defines an abusive relationship as “a state of affairs between two people characterized by wrong or improper action”.

Just as with some very unfortunate spouses, law firms can find themselves in abusive relationships.
 
Many firms suffer from wrong and improper behavior at the hands of their digital agency or web technology partner.

One agency in particular (who shall remain nameless) is a repeat offender. Clients (and there are surprisingly a lot of them) consistently complain to me about poor quality service, high staff turnover and technology not doing what they were promised during the sales process.

These wrong and improper actions sound like divorceable offenses if consistently repeated and unresolved. Sadly, it seems that providers of website design and infrastructure can often be so entrenched they appear to be immoveable objects. It all sounds so simple in the beginning because they have their own CMS and they work with other firms. When has the easy option in any endeavor ever reaped the greatest results?

Like any unfortunate spouse locked in an abusive relationship, getting out means investment in time, effort and sometimes money for a divorce. Law firms and their relationships with wrong and improper providers are much less arduous to terminate and there are an ever increasing number of alternatives.

When you finally “man-up” and make the decision to get a divorce, don’t just go with the next provider who spouts “We’re the agency for law firms”. Following the pack feels like a good idea, but this approach will always get you into trouble. Remember “Everyone uses them” is not a valid reason to work with somebody.

Below the Dictionary.com’s definition it reads… “If you feel you are in an abusive relationship, take is seriously. Talk to someone; get help!”

Couldn’t put it better myself…

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